At Concentrix Tigerspike we were challenged with creating a solution that would help the outreach team of the Department of Communities and Justice of NSW (DCJ) with their day to day activities in understanding and providing support for vulnerable people sleeping rough.
The result was a digital application for Apple iPad devices that would help officers to Observe, Capture and Report upon Assertive Outreach activities and enable better support delivery and client engagement. To achieve that we conducted a UX Led Experience Definition that consisted of 3 dedicated phases: Discovery, Ideate and Definition.
Phase 01 - Discovery
Develop a deep knowledge of the current process, users and the context of the how the solution would be used.
For Assertive Outreach teams, how might we
“Enhance the capability and delivery of services and efficiently provide access and enable management of client information
So that; we respond promptly, accurately and consistently with relevant support?”
Contextual inquiries & interviews
Goal
We immersed in existing research conducted by DCJ DOC team and conducted further primary research to fill in knowledge gaps and to map current state experience.
Phase 02 - Ideate
Explore, validate and iterate on solution concepts. Some of the deliveries and activities of this phase included: Creative ideation workshop, Paper prototypes and Concept validation with the users.
Phase 03 - Definition
Final solution and proposed roadmap. Some of the deliveries and activities of this phase included: User journeys, wireframes, Final User interface and interactive prototype.
see it in action
© 2023 Gustavo Rodriguez. All rights reserved.